Frequent Questions

You have questions? We have answers!

 

General Questions

Q. Does Scrapaneers offer scrapbooking classes for Photoshop and Photoshop Elements users?

Absolutely! We offer workshops for users of Adobe Photoshop, Adobe Photoshop Elements, Adobe Illustrator, Paint Shop Pro, and a variety of other programs significant to digital scrapbookers. Some workshops will be developed to overlap similar programs (like Photoshop and Photoshop Elements). Other workshops may require access to a single program, like Adobe Illustrator.

We will always list and recommend the program(s) a particular workshop was created for on the workshop’s registration page.

 

Payments & Student Accounts

Q. What forms of payment does Scrapaneers accept?

We accept major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diner’s Club powered by Stripe’s secure payment processor. We also accept payments via Paypal account.

 

Security is our highest priority. Our number one goal is to always ensure the safety of your personal and financial information. Scrapaneers uses a 256-bit SSL security payment system that is PCI compliant. We do not store your credit card information and your transaction is safe and secure.

 

Q. How do I access my purchased workshops?

First, under the My Classes pull down menu you can Login to your Student Account. Your purchased workshops are listed in the Payments section of your account. To enter your workshop(s), click “Payments” and then click on the name of the workshop.

 

Q. How do I review my purchase history?

Your purchase history is listed in the Payments section of your Student Account. Click “Payments” and a listing of workshops you’ve purchased, price, and invoice number are noted.

 

Q. How long will my class materials be available?

Scrapaneer workshops you have purchased will be available for the lifetime of site. In the event your materials must be moved, or removed, off the internet you will be given a minimum of three months notice.

 

Technical Questions

Q. Can I visit your site or watch your workshop videos using my tablet or mobile phone?

Yes! Scrapaneer workshops are accessible on your mobile device. We are an iOS and Android mobile friendly company. If you’re unable to view a portion of our site for any reason, please create a Support Ticket and share your setup and browser information including version so we may troubleshoot the issue with you.

 

Q. What software or hardware will I need to participate?

Each workshop’s registration page specifies the software you will need to complete the workshop. To watch the lessons and enjoy the site, we recommend using a high-speed internet connection using internet browsers Firefox, Chrome, or Safari. We also recommend updating your Adobe Flash and Javascript plugins for the best video workshop experience.

 

Community Questions

Q. What size should I save my image for the gallery?

We find that 700 px x 700 px at 72 – 300 ppi works best.

 

Q. How do I add images to the gallery?

Login to our forum and visit our guide on How to Add Images to the Gallery thread.

 

Have additional questions? Please contact us at Student Support.

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